Delivery Partner Manager, Account Manager, MEU Delivery Partner Management

About the role

This role focuses on managing relationships with last-mile delivery partners to ensure reliable delivery of packages and long-term successful partnerships.

As a Senior Delivery Partner Manager in the international DSP Team you will build connections, set up processes for efficient delivery, and own the relationship with Delivery Service Providers in MEU (DE/AT/NL).

Responsibilities

• Manage a portfolio of customer accounts by analyzing performance data and key performance indicators, segmenting and prioritizing accounts, and developing plans with clear, measurable success criteria that align with shared goals.
• Build and maintain trusted relationships with stakeholders—both internal and external—by understanding their priorities, aligning on strategies, and providing tailored recommendations that improve the account and customer experience.
• Audit, monitor, and review business performance across your accounts, proactively identifying risks and opportunities while adjusting project plans to keep outcomes on track.
• Educate accounts on available tools, processes, and resources, and leverage generative artificial intelligence and other technologies to augment productivity and the quality of your insights.
• Collaborate with partner teams to clear blockers, drive timely decisions, and suggest process improvements that strengthen operational excellence across the organization.
• Look after all elements of partner relationships, from getting contracts in place to ongoing performance tracking.

Requirements

• Be based at one of Amazon's sites to stay close to the delivery process and guide logistics partners.
• Travel regularly (minimum once per week) across your portfolio of delivery stations, primarily by train and rental car; travel expenses are fully reimbursed.
• Own and manage the relationship with Delivery Service Providers in MEU (DE/AT/NL) as part of the international DSP Team.

Skills

• Ability to analyze performance data and KPIs, segment and prioritize accounts, and adjust plans based on identified risks and opportunities.
• Strong stakeholder management and collaboration skills to align strategies, remove blockers, and recommend process improvements.
• Experience educating accounts on tools, processes and resources and using technologies, including generative artificial intelligence, to improve productivity and insight quality.

Work arrangement

Be based at one of Amazon's sites and travel regularly (minimum once per week) across delivery stations; travel expenses are fully reimbursed.

Benefits

Travel expenses for role-related travel are fully reimbursed.

Company context

Amazon works closely with last-mile delivery partners to ensure deliveries large and small reach customers.

The international team operates in a collaborative, fast-paced environment and is focused on raising the bar for the account experience and building scalable practices.

The role provides an opportunity to make a tangible difference for businesses and to grow your career at Amazon.